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When will we fly again to Amsterdam, KLM?
Why we love KLM so. They really work hard to deliver nice surprises. Screenshot taken from this article...
read moreTell a congruent story
Does this reflects a billion-dollar NYSE listed company? Will you trust it on face-value enough to want to find out more?
read moreTrust in it’s highest form
Trusting speaks of letting go, not holding back. It’s a child in a parent’s arms, never doubting for a moment that they aren’t safe. As someone said ‘if you are worrying you aren’t trusting, if you are trusting you aren’t worrying’. How great it is when your customers are able to trust you as such in your hands!
read moreDealing with loads to-do list!
Crime scene: Snapshot of half my *master to-do list. (Thank you, errand to-do list : Get this from apps store http://itunes.apple.com/my/app/errands-to-do-list/id318095638?mt=8) At this point of time, I really wonder when will I get to tick them all off. Major OMG moment. *You know how when you are doing something and some tasks came to mind? Just jot them down in a master list and sort it according to priorities later. That way it won’t bug your focus and you won’t forget to do it...
read moreWould you like a coffee or uncertain-ty?
I think I have finally realized the one main difference between Starbucks experience and the likes of Pappa Rich or Old Town- The experience. If I can recall correctly, Starbucks coffee is always served with a smile, order taken with an upbeaty tone. And they speak good English, and are able to make recommendations. Consistent throughout the different stores. Unlike PappaRich or Old Town and the rest of the local coffee chain. You just don’t know what to expect. Even Illy coffee in Pavillion sucks, the servers that is. Super coffee,...
read moreRemembering our hero Steve Jobs
A side of Steve Jobs we rarely see. We love you. You’ve changed the world. Too sad to write anything else. Rest in peace. October 5th 2011. Blogged & posted from… my iPhone.
read moreGoing the extra mile in customer experience- Maybank Amex
Thought it’s a notice for my uncollected replacement card which I intend to cancel. Well, for this little but sweet surprise, a token of appreciation of my support (and I’m only a minute amount spender) think I’ll keep it lil bit longer! Great great job! How would you, or how are you rocking your customers world? Is it witty, wacky, wonderful or weird? Share with us your...
read moreWhat is running your business?
When you let greed runs your business, sh*t happens. Let love rule instead.
read moreWhat happens when you go the extra mile in relationship building?
What happens after you sent your old customers ‘long-time-no-see’ greeting? Or a ‘nice-to-see-you’ greeting after your meeting? Most people didn’t realize the importance of follow-up email after meeting someone. For me, I think it’s the first step to build a solid relationship. Of course, I must credit Coconect for helping me to make this effort so much easier, warmer, and cuter. (Did you notice my contacts replied, “Thank you for the lovely card and thoughful note,” I was like awww…....
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