Faq

A: Just log in as you normally would with your username & password.

A: Sign in here and go to your profile page to edit.

A: Not at all.

A: We totally respect your privacy. We will never sell, rent, share your personal information without your permission.

A: Our complete Privacy Policy is located here.

A: Our complete Terms of Use statement is located here.

A: All contents of http://www.coconect.com are copyrights of Coconect Sdn Bhd. Where applicable, we credit images that we used, and they are subject to the owner’s copyright.

A: Yes. One year from the date of purchase.

A: Absolutely yes. If for whatever reasons you don’t want to use the credits you’ve purchased, please email us at support@coconect.com and we’ll refund them to you.

 A: While we hate to see you go we understand that you may have the need to delete your Coconect account. Just drop a note to us at support@coconect.com and we’ll delete it for you. If you decide to delete your account, all your keep-in-touch campaign schedules and of course your account, will be deleted forever. If there’s anything we can do to keep you we’d love to hear from you at support@coconect.com. 

 A: The easiest way to look at the difference between linking and importing is that linking is the actual live data whereas importing is static data. To illustrate futher-Linking: it is basically like creating a short cut, sort of like building a bridge between your existing address book (eg: Google Contacts) to Coconect. The data is not stored in Coconect, but remains at your side. Any changes done will be updated in your existing address book. Importing: its like copying your existing address book to Coconect.

 A: Trouble with importing is, if you already have an existing address book, you have to maintain two sets of data if we make it a compulsory step. That makes it messy & troublesome when you update your address book as changes are not reflected in both. As most of our users have their existing address book, we decide to leave out importing for now.

 A: For you, it’s simple. When you first set up your events to schedule, you will be asked to provide the contacts for us to send the messages to. How you do that is to allow us permission to link with your existing address book. Once that is done, whenever you need us to send messages on your behalf, we’ll access the link to grab ONLY the required data to do the job. We don’t need to store your contacts, you don’t need to maintain another address book, sweet.

 A: Yes, anytime. Just sign in, go to Settings page and click disconnect.

A: Currently we link to Gmail (Google Contacts), Yahoo (Yahoo Contact), Salesforce, Zoho, Highrise & Mailchimp. If you are using other address book, email providers, easily import your contacts to your Google or Yahoo contacts by following the instructions below. Once that’s done, just link as usual. We will be adding more in future releases.

 A: First, export your Outlook contacts to Gmail, then link to us as usual. Check out this helpful guide on exporting your contacts from Outlook  & other email providers to Gmail.

 A: First, export your Outlook contacts to Gmail, then link to us as usual. Check out this helpful guide on exporting your contacts from Outlook  & other email providers to Gmail.

 A: For Yahoo, it’s more straight forward, see this guide. For Gmail though, you can first export it to Yahoo, then export the contacts to Gmail. Or, you can check out the Facebook Friend’s Exporter for Chrome.

A: Yes! You can import contacts from your Excel file to your webmail account. Remember to convert (save as) the Excel file to CSV file. (Gmail, Yahoo) .

A: Yes.

A: Log in and go to Set & Edit occasions page. Check and uncheck the respective occasions.

A: If it’s a popular request from customers, we may add the feature in future releases. Help us by letting us know your wish list here.

A: No. But you can use the profile photo feature. Log in, go to Profile, and upload your logo.

A: More than that! Instead of sending you reminders that you still need to act on, we’ll get it done. Prior to the occasions, we’ll send a confirmation email on the occasions that you had scheduled. This comes with a ready to send eCard and message. Click confirm to send or you can edit it.

A: Yes. We are constantly looking to find products that can help you deliver smiles to your customers.

A: As a start, Coconect is focused on keeping in touch regularly for relationship building using events and holidays as touch-point. Unlike usual feature in CRM, you can get a 1 year keep in touch campaign set up in one sitting. In a nutshell, there’s no need to create events. No setting reminders one by one. No templates. Everything is ready to send. It is designed to work with what you already have, meaning there’s no need to maintain another set of address book with us, if you are using existing CRM, you can integrate Coconect into your existing CRM.