4 basic tips to improve your customer service June 18, 2010 | Edited by Ken Beaulieu Permalink: http://www.stepbystepmarketing.com/?p=6621 Occasionally, we can get swept up in all the newfangled methods for optimizing customer service. That can make us forget the basics on which all customer service is built. You may think, for example, that communicating to customers [...]
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Last Message5 monthsago- Jenny : it's great to get so many positive feedback! we'll keep sending those cards! thanks for your support!
- Petra : Great to receive your card, it was such a pleasant surprise! All the way from Malaysia to Holland - and it didn't even take more than just a few days. Thanks! - Petra Nederkoorn
- Eleanor : I received your CNY card, it's so nice! Thank you so much. Hope to see you again. Keep in touch ya! Hv a nice day! Eleanor- Health Planner, Coway
- Robert : Just started work today and saw your greeting card, thanks a lot, I like it!- Robert Khor, Restaurant Manager, Berjaya Langkawi Resort Langkawi
- Kumar : Tx for the Vday card. Just got back and was running thru the pile of mails and...whoah! Can't remember when I last got one! So happy plus super nice fuzzy feeling! Thanks x infinity + 1
- Brenda Yong : The mailing response is gd! My client called & shared they they r happy and surprised to receive a personalized touch! Well done! Let's work towards a more powerful bday CRM touch soon. U make CRM truly special and effective. - Brenda Yong, Licensed Financial Advisor (Bank Negara & Securities Commission)
- Kevin Hoi : A big thank you to Coconect that they sent out all my clients and friends CNY greeting cards. Some even called me to say thank you for such a wonderful card. It carries my photo too.
- Chris Tan : The card is very thoughtful, thank you! - Chris Tan, Managing Partner, Chur Associates
- Jenny : We are happy that our card made your day
- Kumar Ramasamy : "Pleasantly surprised when I opened my mailbox today to see postcard with my name imprint along with the design, its thoughtful and heartfelt, made my day ! - Kumar Founder - TRIX Technologies"
- Jenny : Thanks for the positive feedback guys!
- Mithran : Thank you very much for the card sent. The card being that personalized and presented in such a creative manner was pleasant to the eye and heart at the same time. Thanks again and it meant a lot receiving the greetings from you. Thanks again and wishing you and loved ones a blessed and memorable holiday ahead - Mithran Balakrishnan, Manager SigMax E Services Sdn. Bhd.
- PK : My comment would be on the passion of the people behind Coconet.. how having a passionate customer relations person who know how to build a long term relationship with the customer, working ‘for’ you makes a difference – and the customers will note this when they are supported by Coconet - Prashant K. Gulati, Hon. Secretary General at Indian Business & Professional Council
- Neo : Reducing cost is not everything. Getting revenue into your organisation is critical. And where is your revenue going to come from ? New customers ? Existing customers ? That is why maintaining existing customers is important. and how do you maintain your customers ? Do you remember their birthday ? Do you communicate with them periodically ? A little personalisation will do the trick, a personalised birthday card, a sales promotion that suits their needs. - WS Neo, Sales Manager, Fuji Xerox
- Solomon : It's was a pleasant surprise when I received a personalized season greeting card from my partner, it made me feel so special and made my day ! - Solomon,CEO, Intellect Worldwide
- Jenny : Welcome to Coconect! Feel free to leave feedback or just say hello to everyone!
Retain Your Customers
Tips for retaining lasting customer loyalty June 28, 2010 | Edited by Ken Beaulieu Permalink: http://www.stepbystepmarketing.com/?p=6774 Customer loyalty can be a huge boon to your business success. But building strong customer loyalty takes time and a very consistent effort on your part. If you aren’t ready for a customer loyalty program and the commitment that it [...]